Email us directly, call during support hours, or find us on Discord. Tickets are still there if you prefer them and they link straight to your account, but you do not need one to reach us.
Each address goes to the people who handle that kind of request, so you get an answer from someone who can act on it.
New services, quotes, questions before you buy, help with an existing service, billing queries and anything that does not fit the other addresses. Existing customers: include the service name or IP so we can find your account quickly.
[email protected]Peering requests for AS212868, BGP session setup for colocation customers, routing or reachability problems, cross-connects and anything else about the network itself.
[email protected]Spam, attacks, scanning or other malicious activity you believe originated from our IP space. Please include the source IP, destination, timestamps with timezone, and log excerpts so we can act on it straight away.
[email protected]Subject access requests, deletion requests and any question about how we handle personal data. See our privacy policy for what we hold and why.
[email protected]Quotes, pre-sales questions, account changes, general help. You get a reply from a person, not an autoresponder, and the thread is yours to keep.
Phone during support hours for anything time-critical. Check the status page first: if it is a known incident, it is already being worked on.
A ticket from the client area is tied to your account and the service in question, which saves the back-and-forth of identifying you. Optional, never required.
Quick questions, game server chat and talking to other customers. Staff are around, but for account matters use email or a ticket so we can verify who we are talking to.
Most account tasks and common questions do not need us at all.
Manage services, invoices, reinstalls and GlitchGuard settings.
Linked to your account and service. Optional.
Setup guides and answers to the questions we get most.
Live service status, incidents and planned maintenance.
Community chat with customers and staff.
Send it to [email protected] and we will get it to the right person. Every message is read by a member of the team.