UK Colocation
UK Colocation with Remote Hands
24/7 remote hands included - on-site technical help for your colocated servers
24/7 remote hands included - on-site technical help for your colocated servers
About This Feature
UK Colocation with Remote Hands from Glitch Servers provides carrier-neutral rack space with direct LINX and LONAP connectivity - backed by AMD Ryzen hardware, NVMe Gen4 storage, and UK-native routing through AS212868. Remote hands (or smart hands) are the on-site technical staff at the data centre who can physically access your colocated equipment on your behalf. For organisations without local staff near the data centre, remote hands provide the ability to reboot servers, reseat cables, replace failed drives, and perform physical tasks that would otherwise require travelling to the site. Our UK colocation includes basic remote hands at no additional charge - KVM access, power cycling, and cable management for routine tasks.
Colocation at Glitch Servers is carrier-neutral, meaning you are not locked to a single upstream provider. The facility connects to LINX and LONAP through AS212868, giving colocated customers access to over 800 networks reachable directly via the UK's primary internet exchanges without paying Tier-1 transit rates for every byte. Power infrastructure is N+1 redundant with UPS and generator backup.
BGP multi-homing through NTT and GTT Tier-1 upstream carriers provides path diversity and automatic failover if a single transit provider experiences degradation. Remote hands are available 24/7 for customers who need physical access assistance, hardware reboots, or cabling work without travelling to the facility.
UK data sovereignty is preserved by design - traffic from colocated servers traverses UK and Irish exchange points before reaching international networks, supporting GDPR and UK GDPR compliance requirements for data residency. Full rack options and pricing are detailed on the UK colocation page.
Key Benefits
Every plan includes these capabilities as standard - no tier-gating, no hidden extras.
24/7 remote hands - on-site staff available around the clock for your equipment
Basic tasks included - power cycling, KVM access, cable management at no extra charge
Smart hands available - hardware troubleshooting, OS reinstall, BIOS config (billed hourly)
Ticket-based dispatch - request remote hands via customer portal with task description
Technical Specifications
Real specs on real hardware - not marketing numbers.
Response time: basic tasks 15–30 min; complex tasks 1–2 hours
Included: power cycling, KVM console, cable seating, status checks
Billable: hardware swap, OS reinstall, BIOS config, extended technical sessions
Use Cases
This feature is particularly well suited to these workloads and teams.
Organisations with owned server hardware that need professional data centre facilities - redundant power, precision cooling, and physical security without the cost of building a private DC.
ISPs, MSPs, and network operators colocating routing and switching infrastructure for LINX and LONAP peering access and multi-homed BGP connectivity.
Regulated businesses in finance, healthcare, and legal sectors that need UK-sovereign infrastructure with documented physical security controls and access audit trails.
FAQ
Colocation with remote hands from £59.50/mo
24/7 on-site assistance. Basic tasks included.
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